PURCHASES
Refund Policy
SamFlowly provides digital software products and license-based access. This policy explains how to submit a refund request and how requests are handled.
NEED HELP?
Start with the support page so your account and purchase details can be checked together.
Requesting a refund
Send a support request with the account email used for the purchase, the transaction or invoice reference and a short explanation of the issue. Requests should be submitted as soon as possible after the purchase or billing problem is identified.
Review process
Refund requests are reviewed against the purchase record, payment status, license status and the circumstances described in the request. Where a refund is approved, the refund is sent through the applicable payment channel and may take additional time to appear based on the payment provider.
Technical issues
For a product that is not working as expected, SamFlowly may first attempt to resolve the issue, including account, license or supported-device troubleshooting, before a refund decision is made.
Your statutory rights
This policy does not limit consumer rights that apply under mandatory law. Where local law provides a specific right to cancel or obtain a refund, that right continues to apply.